I'm having problems accessing my account / I forgot my password
Incorrect password or mobile number usage is the primary reason for account access issues.
To ensure access, verify that you are using the correct mobile number linked to your Delm8 account.
If your number is correct, then the issue will be your password, to reset it, please follow these steps:
- Select 'Forgot password' - this is found in the logging in screen just under the password slot as shown below
- Input your email address or phone number to receive a reset code.
- Use the reset code sent to your email to choose a new password and you are done.
**If you get a message that your email address is not recognised, please try resetting with your mobile number or any other email you may have used, otherwise get in touch with the Delm8 support team.
Related Articles
Delm8 Route Planner in 3 easy Steps
1. Download Delm8 route planner and register for it Delm8 route planner is available for both iPhone and Android. Please select the relevant link below or search Delm8 route planner in your app store. Android iPhone You'll have to register if you ...App appears slow or some buttons aren't working properly - Android devices only
Sometimes if you notice your app is being sluggish, it may be necessary to clear your app's saved cache and/or data. This is only possible in Android devices. Please be aware that you will need to log in again after completing this step, so it’s ...How do I update the email associated with my Delm8 route planner
You can modify the email associated with your Delm8 account directly from within the Delm8 route planner app. To update your email: Open your Delm8 route planner app Select the 3 lines on the top left of your Delm8 app Tap on 'My Profile', here you ...App asking for a subscription when I've already paid - iPhone
sometimes your app may become disconnected from your subscription causing it to stop working. Luckily this is a very easy issue to resolve - think RESTORE! If your app asks for a subscription and you believe you've already paid or you have an active ...How do I cancel my subscription
You are free to cancel your subscription any time you wish, we'll tell you how on this page. But first, please note that Delm8 operates a rolling monthly or annual contract depending on your chosen option. Also note that it is your responsibility to ...