General support issues
How to backup your routes
Delm8 allows you to backup your existing routes in the cloud. This is helpful in case you wanted to change your phone or to maybe clear the cache of your app. How to backup your routes: Open the Menu and then tap on 'History' On the top right of the ...
Delm8 Route Planner Settings
App appears slow or some buttons aren't working properly - Android devices only
Sometimes if you notice your app is being sluggish, it may be necessary to clear your app's saved cache and/or data. This is only possible in Android devices. Please be aware that you will need to log in again after completing this step, so it’s ...
How do I cancel my subscription
You are free to cancel your subscription any time you wish, we'll tell you how on this page. But first, please note that Delm8 operates a rolling monthly or annual contract depending on your chosen option. Also note that it is your responsibility to ...
How to update my payment details
Updating your payment details will depend on your phone platform and the mode of payment used. For iPhone users, please see below the steps to update your payment method: https://support.apple.com/en-gb/118293 For Android users, please see below ...
I'm having problems accessing my account / I forgot my password
Incorrect password or mobile number usage is the primary reason for account access issues. To ensure access, verify that you are using the correct mobile number linked to your Delm8 account. If your number is correct, then the issue will be your ...
How do I update the email associated with my Delm8 route planner
You can modify the email associated with your Delm8 account directly from within the Delm8 route planner app. To update your email: Open your Delm8 route planner app Select the 3 lines on the top left of your Delm8 app Tap on 'My Profile', here you ...
App asking for a subscription when I've already paid - iPhone
sometimes your app may become disconnected from your subscription causing it to stop working. Luckily this is a very easy issue to resolve - think RESTORE! If your app asks for a subscription and you believe you've already paid or you have an active ...