General support issues
Sharing a route in Delm8 route planner
You can share a route with your colleagues using any popular messaging app such as WhatsApp or Telegram. Select the route you would like to share and then tap on the 3 dots. You can select the 3 dots either from the 'History' screen or from the top ...
How to backup your routes in Delm8
Delm8 allows you to backup your existing routes in the cloud. This is helpful in case you wanted to change your phone or to maybe clear the cache of your app. How to backup your routes: Open the Menu and then tap on 'History' On the top right of the ...
Delm8 Route Planner Settings
Customise Your Delm8 Route Planner Experience Make Delm8 work the way you do by exploring the Settings screen. To get started, open the menu and tap on Settings. Here you’ll find a range of options to tailor the app to your preferences and working ...
App appears slow or some buttons aren't working properly - Android devices only
Sometimes if you notice your app is being sluggish, it may be necessary to clear your app's saved cache and/or data. This is only possible in Android devices. Please be aware that you will need to log in again after completing this step, so it’s ...
How do I cancel my subscription
You are free to cancel your subscription any time you wish, we'll tell you how on this page. But first, please note that Delm8 operates a rolling monthly or annual contract depending on your chosen option. Also note that it is your responsibility to ...
Update your payment details
Updating your payment details will depend on your phone platform and the mode of payment used. For iPhone users, please see below the steps to update your payment method: https://support.apple.com/en-gb/118293 For Android users, please see below ...
I forgot my password / I'm having problems accessing my account
Resetting your password and getting back into your Delm8 route planner app. Incorrect password or mobile number usage is the primary reason for account access issues. If you get a message that either your 'phone number or password is incorrect' ...
How to update the email associated with your Delm8 route planner
You can modify the email associated with your Delm8 account directly from within the Delm8 route planner app. To update your email: Open your Delm8 route planner app Select the 3 lines on the top left of your Delm8 app Tap on 'My Profile', here you ...
App asking for a subscription when I've already paid - iPhone
sometimes your app may become disconnected from your subscription causing it to stop working. Luckily this is a very easy issue to resolve - think RESTORE! If your app asks for a subscription and you believe you've already paid then please restore it ...